RETURN & REFUND POLICY

Last Updated: September 5, 2026

At LIUMORIAN, we want you to shop with confidence. This policy explains how returns and refunds work and how we verify requests to protect our customers and our business.

Return window

You may request a return within [30] days of delivery. To be eligible, items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

How to request a return

1. Email contact@liumorian.com with your order number, the email address used at checkout, and the reason for your return.
2. For damaged, defective, or incorrect items, include clear photos of the item and packaging.
3. We will review your request and reply within [2] business days with return instructions or a return authorization.
4. Please do not send items back without approval, as unauthorized returns may not be processed.

Verification and fraud prevention

To keep returns fair and secure, all requests are verified against the original order. We may:

• Confirm your identity and the details of your order before approving a return or refund.
• Request additional proof, such as photos or a description of the issue.
• Decline or limit returns that do not match the original order, show signs of misuse, or follow a pattern of repeated claims such as "item not received" or "item not as described" that we cannot substantiate.

Returns of items that differ from what we shipped, counterfeit or substituted items, or items that are not ours will be rejected and may be returned to the sender at their expense.

Refunds

• Approved refunds are issued only to the original payment method. We cannot refund to a different card, account, or person.
• Refunds are processed within [5-7] business days after we receive and inspect your return. Your bank or card issuer may take additional time to post the credit.
• Original shipping charges are non-refundable unless the return is due to our error, or the item arrived damaged or defective.
• Return shipping costs are the customer's responsibility unless the return is due to our error or a defective item.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or not as ordered, contact us within [7] days of delivery. We will arrange a replacement or full refund, including shipping costs, once we have verified the issue.

Non-returnable items

The following cannot be returned: [gift cards, final-sale items, personalized or custom-made items, and items marked non-returnable on the product page].

Cancellations

Orders may be canceled before they ship. Contact us as soon as possible with your order number. We cannot cancel orders that have already been dispatched.

Chargebacks and disputes

If you have a concern with your order, please contact us first at contact@liumorian.com. We will work quickly to resolve it. We respond to payment disputes with order records, tracking, and communication history.